Shipping & Delivery

What delivery costs

Where	Cost	How long
Cairo and Giza	75 EGP	1–2 business days
Alexandria, the Delta, Canal cities	125 EGP	2–3 business days
Upper Egypt	125 EGP	3–4 business days
Red Sea, Matrouh, New Valley, Sinai	125 EGP	4–5 business days
Orders over 3,000 EGP	Free	As above

Business days are Sunday to Thursday. Orders placed after 2pm are picked the next working day.

How cash on delivery works

You pay the courier in cash when the parcel reaches you. Nothing is taken before then, and there is no fee for paying this way.

Three things worth knowing:

We call to confirm. Someone from our team rings the mobile number on your order before it ships. If we cannot reach you on two attempts across two days we hold the order rather than send it out, so please give a number you answer.

Have the amount ready. Couriers rarely carry change for large notes. The exact total is in your confirmation email and on your invoice.

Check before you pay. You are entitled to open the parcel and look at what is inside before handing over the money. If it is not what you ordered, refuse it — you owe nothing and we will sort it out.

Where we deliver

All 27 governorates. We do not ship outside Egypt yet.

Nearest landmark

The checkout asks for a landmark near your address. It is not a formality — street addressing in much of Egypt is inconsistent enough that couriers navigate by landmarks, and an order with one arrives noticeably more often than an order without.

Tracking

You will get a message when the parcel is handed to the courier. You can also check an order at any time with your order number and email address.

If something goes wrong

Write to us at orders@myelega.com with your order number. We would rather hear about a late parcel from you than not at all.