Ordering and payment

Do I have to pay before it arrives?

No. Cash on delivery is how every order is paid at the moment: you hand the money to the courier when the parcel reaches you. Card and Apple Pay are coming.

Is there a fee for paying cash?

No.

Can I open the parcel before I pay?

Yes, and you should. If it is not what you ordered, refuse it and you owe nothing.

Why do you call before shipping?

To confirm the order is real and the address is right. It takes under a minute and it is the reason very few of our parcels come back undelivered.

Delivery

How much and how long?

75 EGP to Cairo and Giza in one to two business days, 125 EGP elsewhere in two to five depending on the governorate, and free over 3,000 EGP. The full table is here.

Why do you want a landmark?

Because couriers in Egypt navigate by them. An order with a landmark arrives more reliably than one without.

Do you deliver outside Egypt?

Not yet.

Fragrance

What is the difference between eau de parfum and extrait?

Concentration. Eau de parfum is 15 to 20 percent oil and lasts six to eight hours. Extrait is 25 percent or more, lasts a good deal longer, and should be applied more sparingly than you think.

How do I choose without smelling it?

Order the discovery set. Three vials, 650, EGP and the cost comes off your first full bottle.

Why does the same scent smell slightly different between bottles?

Because the raw materials are natural and bought in small quantities. We do not correct for batch variation.

Sizing and fit

How do your shirts fit?

Relaxed. Between sizes, take the smaller — twice-washed linen will not shrink further. Every apparel page has a size guide.

How do I size the bracelet?

Measure your wrist snugly and add a centimetre. S fits 15–16.5 cm, M 16.5–18 cm, L 18–19.5 cm.

Care

How do I look after the leather?

Keep it dry, let it patina, and use a neutral cream twice a year. No polish, no saddle soap.

My silver has darkened.

That is the silver, not a fault. We leave it unlacquered so it tones where it touches you. A soft cloth brings it back if you would rather it did not.

Something went wrong

It arrived damaged.

Send a photograph and your order number to orders@myelega.com. We will not ask you to post it back before we have looked.

I want to return it.

Fourteen days, unworn and unopened.