The short version

You have fourteen days from delivery. If it is unworn, unwashed and in its packaging, we will exchange it or refund it. Write to orders@myelega.com with your order number and we will arrange collection.

What we can take back

Leather and apparel — unworn, unwashed, with tags attached and in the box or bag it arrived in.

Objects — unworn and unmarked.

Fragrance — sealed only. Once a bottle has been opened we cannot resell it and cannot accept it back, which is exactly what the discovery set exists to prevent. Buy the vials first, and the cost comes off your bottle.

What we cannot take back

Opened fragrance. Anything made or engraved to order. Anything that has been worn, washed or altered.

Normal ageing is not a fault. Vegetable-tanned leather darkens, linen softens and creases, and unlacquered silver tones. Those are the materials behaving correctly.

What it costs

Faulty or wrong item: nothing. We collect it and cover the return, and we send the correct piece at our cost.

Changed your mind: 75 EGP is deducted from the refund to cover collection. Exchanges within Greater Cairo are collected and redelivered free.

How long a refund takes

Cash-on-delivery orders are refunded by bank transfer or Instapay to an account in the name on the order. Once we have the piece back and have checked it, the transfer goes out within three business days.

Faults

Everything we make is checked before it ships, and things still occasionally go wrong. If a seam gives or a clasp fails within a year of normal use, tell us and we will repair or replace it. Send a photograph with your order number and we will not ask you to send the piece anywhere before we have looked at it.

[NEEDS CONFIRMATION — the registered company name, commercial registration number and registered address must be added below before launch.]