Protocol

  1. Window

    Fourteen days from delivery.

  2. Condition

    Unworn, unwashed, in the packaging of delivery.

  3. Request

    Write to orders@myelega.com with the order number. Collection is arranged.

  4. Outcome

    Exchange or refund.

Accepted

  1. Leather and apparel

    Unworn, unwashed, tags attached, in the box or bag of delivery.

  2. Hardware

    Unworn and unmarked.

  3. Codes

    Sealed only. An opened bottle cannot be resold and is not accepted. The discovery set exists for testing: the vials first, the cost credited against the bottle.

Not accepted

Opened fragrance. Pieces made or engraved to order. Anything worn, washed or altered.

Normal ageing is within tolerance. Vegetable-tanned leather darkens, linen softens and creases, unlacquered silver tones. The materials are behaving to specification.

Cost

  1. Faulty or wrong item

    Nothing. Collection and redelivery of the correct piece at our cost.

  2. Change of mind

    75 EGP deducted from the refund for collection. Exchanges within Greater Cairo are collected and redelivered free.

Refund timing

Cash-on-delivery orders are refunded by bank transfer or Instapay to an account in the name on the order. The transfer goes out within three business days of the piece being received and checked.

Faults in use

Every piece is checked before dispatch. A seam or clasp that fails within a year of normal use is repaired or replaced. Send a photograph with the order number. Nothing is posted before it has been looked at.

Return address

Elega Trading L.L.C.
14 Road 9, Maadi, Cairo 11431, Egypt
Commercial registration 123456

Test data. The company name, registration numbers, address and telephone numbers on this page are placeholders for build and review. Replace them with the registered details, and have a lawyer familiar with Egyptian consumer protection law read this page, before launch.